General terms and conditions

1. General

The following terms and conditions apply to all contracts, deliveries and other services concluded via the online shop Demo Shop. The online shop is operated by Demo Shop AG (hereinafter Demo Shop). Demo Shop hereby expressly rejects any deviating terms of the contracting parties. Deviations from these general terms and conditions are only valid if Demo Shop agrees to them in writing.

2. Conclusion of the contract

The offer of Demo Shop is non-binding. Deviations and technical changes to the illustrations (colours, dimensions, quantities etc.) or descriptions shown in the shop are possible.

The product descriptions and specifications provided in the online shop may have been generated or translated, in whole or in part, using artificial intelligence (AI). Demo Shop strives to keep this information accurate and up to date, but gives no warranty or guarantee that AI-generated content is free of errors, complete or accurate. To the extent permitted by law, Demo Shop excludes all liability for damage or misunderstandings resulting from inaccurate or incorrect product descriptions.

By clicking the "Pay now" button at the end of the ordering process, you place a binding order for the goods in the shopping cart. Demo Shop immediately confirms receipt of the order by an automated email. This automated email confirms that the purchase contract has been concluded. Demo Shop may cancel confirmed orders at any time without cost due to external circumstances beyond its control. If the customer cancels an order before the goods are delivered, Demo Shop is entitled to charge the buyer all costs incurred by the cancellation. For goods made or procured specially for a customer, cancelling the contract and taking back goods already delivered and free of defects is generally excluded.

3. Prices

All prices are in Swiss francs (CHF) including VAT, excluding postage and packaging. Demo Shop reserves the right to change prices at any time. The price shown in the online shop at the time of the order is decisive for the purchase contract. Price errors are expressly reserved.

4. Payment

Every order is paid by credit card or TWINT. Payments are processed by the payment service provider Stripe. Exceptions require a direct agreement with the owner of Demo Shop.

5. Shipping

Goods are shipped in standard parcels by Swiss Post. The shipping costs are shown during the ordering process. Larger parcels may be sent by freight forwarder.

6. Delivery

Demo Shop delivers exclusively within Switzerland. Published delivery times are guidelines and are not binding. If a delivery time cannot be met, the customer may withdraw from the order after a grace period of at least 14 days, which the customer must set in writing. If goods are exceptionally out of stock, Demo Shop informs the customer about the delay and agrees on how to proceed individually. The transport risk passes to the buyer as soon as the order has been handed over to Swiss Post. Damage to the delivered goods must be reported to Swiss Post as soon as possible, but no later than 5 days after delivery. Further information from Swiss Post can be found here: post.ch.

7. Partial deliveries

Demo Shop reserves the right to make partial deliveries if this appears advantageous for swift processing. This does not result in additional shipping costs.

8. Defects in the delivered goods

Defects in the delivered goods must be reported to Demo Shop immediately after their discovery. If the defect is due to improper use, storage or handling, liability for defects does not apply. Insignificant deviations from warranted characteristics of the goods do not give rise to warranty rights. The buyer is only entitled to repair or exchange. Cancellation of the contract or price reduction is excluded. Demo Shop decides whether an item is repaired or replaced. Wearing parts, batteries and rechargeable batteries are excluded from liability for defects. Returns and any credit notes are handled individually.

9. Right of withdrawal

There is generally no right of return. However, we offer you a voluntary 14-day right of return. Items can be returned within 14 days of receipt of the delivery, and you will be reimbursed in the form of a refund to the original payment method. The return must be agreed with us in advance and requires the written consent of Demo Shop. The goods must be complete, undamaged, unused and in their original packaging. Used, assembled or not originally packaged goods are excluded from the right of return.

10. Place of jurisdiction

The exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Zürich. The legal relationship is governed by Swiss law.